FAQ


How does a VPN protect my data?

Once you connect to MacSentry's VPN service all your data is encrypted allowing you to send data securely and preventing anyone from monitoring you, even on publicly networks. MacSentry allows you to bypass country or network restrictions using high performance servers around the world. Since all your data is encrypted this prevents anybody from eavesdropping, or logging your internet connection, even your ISP.

How do I setup MacSentry VPN on my Mac computer?

Simply download MacSentry install it onto your computer and run it.

Will MacSentry VPN work on my non-apple devices

Yes. Although MacSentry's software is optimized for Apple devices, MacSentry's VPN service will work and provide the same high-quality service on all your devices including your Windows computer, and Android phone or tablet.  For instructions on setting up MacSentry VPN on your other devices take a look at our VPN Setup Guides.

Can I download torrents while connected to MacSentry?

Yes.  We do not block any ports so you are free to download torrents using any of your favorite torrent programs such as Vuze, uTorrent, or Transmission.

In what locations do you provide VPN servers?

We currently have VPN servers located in Amsterdam, London, Frankfurt, Montreal, Kansas City, Seattle and Washington.

How many devices can be connected to MacSentry VPN simultaneously with one account?

With each subscription you can connect and secure up to 5 devices at the same time.

Do you store any information or track me?

No, we do not store any logs whatsoever.  For detailed information please read our Privacy Policy.

Do you offer a free trial?

No we do not provide free trial options, however we do provide a 7 day money back guarantee.

What is your money back policy?

If you are not 100% satisfied with our service within 7 days we will give you a full refund*.

* Refunds not available to purchases made in the Apple App store.  

What are my billing options?

You can choose to complete your transaction using Credit Card, PayPal or BitCoins.

How can I get support?

By sending a request to our support team using our online support form or emailing support@macsentry.com.